FAQ

IFC Center’s theater in the Greenwich Village has re-opened! You can find more information about our Safety Guidelines here.  The FAQ below should answer any additional questions you might have. 

If you require further assistance, our customer service staff would be happy to help. Please contact them at info@ifccenter.com. Customer Service hours are Monday-Friday, 10am-6pm ET.

For information about accessibility options, please find our Accessibility information page here.

Click here to log in to your user / ticketing account.

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GENERAL
TICKETS
MEMBERSHIP
MERCHANDISE

GENERAL

How do I log into my user profile on IFC Center (to review my information, view my tickets, etc.)?

Click here to log in.

Where is IFC Center located and how do I get there?

IFC Center is located at 323 Avenue of the Americas (Sixth Avenue) at West 3rd Street. Take the A, B, C, D, E, F or M to the West 4th Street/Washington Square stop or the 1 to Christopher Street/Sheridan Square.

What time does the box office open?

The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.

How do I submit a film for consideration?

Thank you for your interest in screening your film at IFC Center. We are not currently accepting submissions.

What’s the best way to get updates?

For the most complete updates on the latest at IFC Center, be sure to sign up for the weekly email newsletter here, and follow us on Facebook, Twitter and Instagram!

How do I apply for a job at IFC Center?

Job descriptions for available positions can be found at https://amcn.wd5.myworkdayjobs.com/amcnetworks/jobs.

Can I use my AMC Stubs card or Regal Crown Club card at IFC Center?

No. IFC Center is an independent cinema, with no affiliation to AMC Theatres or Regal Cinemas. IFC Center does have a membership program, though – more details here!

Do you sell gift cards or certificates?

No, but we do sell IFC Center Gift Memberships. More information can be found at www.ifccenter.com/membership/.

Can I rent the theater out for a private event?

Yes, our theaters are available for rent. For details on event hosting and to submit an event hosting request form, click here.

Is there parking at your location?

IFC Center does not have a parking lot, but there are a number of parking garages close to the theater as well as street parking.

Is IFC Center handicap-accessible?

Yes, all five of IFC Center’s theaters are handicap-accessible. Accessible seating can be purchased online.

Does IFC Center have assistive-listening devices?

Yes, we offer assistive-listening devices for all of our theaters. Inquire with theater staff in the lobby of IFC Center when you arrive.

 

TICKETS

How do I log into my user profile on IFC Center (to review my information, view my tickets, etc.)?

Click here to log in.

When do tickets go on sale for upcoming films? And how do I buy tickets?

Typically showtimes are available and tickets go on sale at 6pm the Monday prior to the film’s opening. Our tickets are available for purchase online via the showtimes links on our website, in person at our box office and at the kiosk in the IFC Center lobby. Tickets for all films usually go on sale Monday for that Friday through the following Thursday.

What time does the box office open?

The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.

Do I need an IFC Center account to make a purchase online?

Yes, you need an IFC Center user account – click here to sign up. If you have purchased tickets online to any events or films at DOC NYC or IFC Center, you should already have an account. You sign in with your IFC Center member number or your email address.

If you have forgotten your password, please follow the prompt to reset it or click here.

We do not offer a guest check-out option.

I can’t find or have not received my confirmation email – what should I do?

Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders. The email will be from info@ifccenter.com, subject starting with “IFC Center Order Confirmation.”

Will there be Q&As for films? Will I need a ticket to access Q&As?

Check out details for upcoming Q&As and special guest appearances here on our Special Guests page. Q&A information will also be listed on individual film pages. Q&As can only be viewed by ticketholders.

What is your refund policy?

All ticket sales are non-refundable and non-transferable.

Do you have any discounts for screenings?

Yes, we offer a discounted rate ticket for seniors (62 & over), children (12 & under), patrons with the MTA reduced-fare MetroCard for people with disabilities, and active military with valid ID. Patrons with the MTA reduced-fare MetroCard for people with disabilities are eligible to purchase a Senior membership. We do not have any regular, discounted ticket prices available for students, but we do offer a discounted student membership. Details can be found at www.ifccenter.com/membership/.

Additionally, matinee discounting in available for shows on Mon-Fri from 10am-5pm and Sat-Sun from 10am-12pm.

Only eTicketing is available as a delivery option – what do I do if I do not have a printer at home or a smart phone?

Please visit our Box Office upon arrival to request a printed ticket if you are unable to use or access your eTickets.

MEMBERSHIP

Where can I purchase an IFC Center membership?

Click here to purchase an IFC Center membership.

There is nowhere on the ticket purchase page to enter in my 4-digit member number – help!

The four-digit code on the back of an older IFC Center membership card no longer works with our current ticketing system. You can reach out to ifccmember@ifccenter.com to request your current member number – you will need to create a new user profile online, using your new member number, to access your member benefits with the current system. Your member benefits will be tied to your user profile, so you will not need to enter a member number every time you purchase tickets.

I am renewing my IFC Center membership. Will I be getting a new card, or do I keep my old one?

You’ll receive a new IFC Center membership card when you renew if you have an IFC Center card with an old 4-digit code; if you have a newer member card, your card and member number will be valid as long as your membership is active. Please recycle your old card (with the 4-digit code at the bottom of the card) once your new card is received.

Are member discounts available for online merchandise?

Yes! Members enjoy 20% off merchandise – check out our current selection of online merchandise here.

How many member-priced tickets am I allowed to buy per screening?

This all depends on the level of membership you have purchased. Student, Senior, Cineaste and Auteur members are allowed one discounted, member-priced ticket per screening. Cineaste Plus One and Auteur Plus One members can purchase up to two member-priced tickets per screening. Mogul members receive complimentary tickets for themselves and a guest to screenings.

I’m a member, but I don’t see the member ticket option on the purchase page.

To access your member benefits, please log in to your account by clicking here. The system will automatically offer you member-priced tickets. Not seeing member tickets after logging in, or active member benefits on your profile? Please reach out to ifccmember@ifccenter.com for assistance.

I lost my membership card. How do I get a new one?

Contact ifccmember@ifccenter.com.

MERCHANDISE

Does IFC Center sell any of its merchandise online?

Yes! We are currently selling some of our favorite items online, including Cinemetal & Girls on Tops shirts, Director Totes, DOC NYC and IFC Center apparel! Click here for more details.

How long will it take for my order to be processed?

It will take approximately 3 business days for us to package and ship your order. A member of our team will be in touch with shipping information when it is available.

I have an issue with my order – what should I do?

Please reach out to us at info@ifccenter.com for assistance.

Can I pick up my purchase in person at IFC Center?

Unfortunately, we are not able to arrange for in-person pick ups at this time.