FAQ

IFC Center’s theater in the Greenwich Village has re-opened! You can find more information about our Safety Guidelines here.  Additionally, we hope you enjoy some of our new online offerings from IFC Center At Home. The FAQ below should answer any additional questions you might have. 

If you require further assistance, our customer service staff would be happy to help. Please contact them at info@ifccenter.com. Customer Service hours are Monday-Friday, 11am-7pm ET.

For information about accessibility options, please find our Accessibility information page here.

Click here to log in to your user / ticketing account.

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STREAMING
RECOMMENDED DEVICE COMPATIBILITY

GENERAL
TICKETS
MEMBERSHIP
MERCHANDISE

STREAMING

What is “streaming?”

For IFC Center, “streaming” simply means watching a video over your internet connection (instead of downloading a file to your computer). It’s immediate and available on demand with any device that’s connected to the internet. Anytime you watch a video on a website, you’re streaming!

How do I stream a film?

If you are buying tickets before the “opening date” of the film, you’ll receive a link that will let you stream your selection starting at 12:00 am ET on that opening date. If you are buying tickets on the opening date or later, simply click the Stream button that appears on the confirmation page after purchase, in your confirmation email and ticket purchasing page (click through on the film page as if to purchase tickets).

How to watch on your computer, mobile phone or tablet

Currently you can stream through the following web browsers: Google Chrome, Firefox, Safari, Microsoft Edge, and Opera. For both PC and Apple computers, we recommend that you use the latest version of your browser.

Note: Internet Explorer is not supported.

How to watch on your television

IFC Center app on Apple TV (Generation 4 or higher only), Roku, AndroidTV and FireTV

On the IFC Center website, click on the “WATCH ON ROKU OR APPLE TV” button at the top of your stream page to access your 9-digit voucher code – good for use on any of the four services. Open the “IFC Center” app on the desired service and enter the code to stream the film.

If you do not already have the IFC Center app downloaded, search for “IFC Center” in the App or Channel store and click “Get the App” or “Add Channel.”

Roku app link:
https://channelstore.roku.com/details/e41fe9a5b48fd9f12bcd03dc7974aece/ifc-center

Alternatively:

  • Screen Sharing (Chromecast & Apple TV)
    You can stream films on Chromecast or Apple TV (all generations) by screen sharing your smartphone, tablet, or computer on the same Wi-Fi network. Instructions for screen sharing using your Apple TV using AirPlay can be found here. For information on screen sharing using your Chromecast, click here.
  • HDMI
    If you have a laptop or nearby computer with an HDMI port, you can connect it directly to your television, using it as a second monitor. That said, connection details will depend on your setup. We recommend referencing your television’s manual for more information.

When can I begin streaming my films?

Films available for purchase and hosted on our streaming platform will be viewable beginning at 12 am ET on their “opening date.” You can stream by clicking on the “Stream” button in your confirmation email or on the film’s ticketing page. Once you click through to start streaming the film, you will have 48 hour access to complete your viewing.*

* Some films screening on IFC Center At Home may have different watch windows; exceptions will be noted on film pages & in confirmation emails. Watch windows will not be shorter than 48 hours.

How long after I purchase a ticket do I have to stream a film?

Once you’ve clicked the “Stream” button, you have 48 hours to watch a film, or until the end of the film’s engagement if it occurs in less than 48 hours.*

* Some films screening on IFC Center At Home may have different watch windows; exceptions will be noted on film pages & in confirmation emails. Watch windows will not be shorter than 48 hours.

Can I watch a film more than once?

Yes. You can watch a film as many times as you like within your 48-hour window.*

* Some films screening on IFC Center At Home may have different watch windows; exceptions will be noted on film pages & in confirmation emails. Watch windows will not be shorter than 48 hours.

I am not currently in New York. Am I able to stream a film?

Films screening on IFC Center’s platform are viewable within the US and US territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, US Virgin Islands). Our films are not available outside the US and its territories.

I am receiving this error message: “Your voucher has been redeemed by a different IP address.” What do I do?

For security reasons, you must view your film on the same WiFi network or Internet connection. Once you start your stream in one location, you cannot continue viewing it in another location or on a different network—for example, if you start watching at home and try to restart at a friend’s house. To stream on multiple devices in one location, make sure all devices are connected to the same network. Email info@ifccenter.com if you continue to experience difficulty or believe you are receiving this message in error.

Can I download a film instead of streaming it?

As a security measure, the IFC Center streaming platform does not allow downloading. Films may only be watched while streaming. It is not possible to download a film.

All streams are available to view for 48 hours after you click “Stream,” or until the end of the film’s engagement if it occurs in less than 48 hours after starting the film.*

* Some films screening on IFC Center At Home may have different watch windows; exceptions will be noted on film pages & in confirmation emails. Watch windows will not be shorter than 48 hours.

I have an IFC Center account, but I can’t log in to watch.ifccenter.com – why?

IFC Center logins that you would use to purchase tickets or memberships are not currently synced with watch.ifccenter.com. Once you have purchased a ticket, click the Stream button on confirmation page, confirmation email or ticketing page. Click to Watch or Watch on Another Device – the page will refresh to reflect your 9-digit voucher code, which can be used to view the film on watch.ifccenter.com or the IFC Center app on AppleTV and Roku.

Is closed captioning available?

When closed-captions have been made available to us, we are able to provide these captions for films when viewed on a browser. To see whether closed-captions are available for a specific title, please check the film’s page on our website for Accessibility details. Unfortunately, due to technical limitations of our secure screening platform, captions are not currently available via third-party apps & devices such as Apple TV and Roku. A suggested workaround would be to start a captioned film on your computer or hand-held device, then cast it to your TV via Airplay or Chromecast.

RECOMMENDED DEVICE COMPATIBILITY 

What are the system requirements for streaming IFC Center films online?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

  • Windows 7, Windows 8.1 or Windows 10
    Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

  • Mac OSX 10.12 or later
    Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later. 

Can I Chromecast content?

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button () in the bottom right-hand side of the player. 

Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

Why does video playback stall or not play smoothly?

The streaming quality automatically adjusts based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Why do I see a black screen if I am watching content with AirPlay on my TV?

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right.

GENERAL

How do I log into my user profile on IFC Center (to review my information, view my tickets, etc.)?

Click here to log in.

Where is IFC Center located and how do I get there?

IFC Center is located at 323 Avenue of the Americas (Sixth Avenue) at West 3rd Street. Take the A, B, C, D, E, F or M to the West 4th Street/Washington Square stop or the 1 to Christopher Street/Sheridan Square.

What time does the box office open?

The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.

How do I submit a film for consideration?

Thank you for your interest in screening your film at IFC Center. We are not currently accepting submissions.

What’s the best way to get updates?

For the most complete updates on the latest at IFC Center, be sure to sign up on our homepage for the weekly email newsletter, and follow us on Facebook, Twitter and Instagram!

How do I apply for a job at IFC Center?

Job descriptions for available positions can be found at https://amcn.wd5.myworkdayjobs.com/amcnetworks/jobs.

Can I use my AMC Stubs card or Regal Crown Club card at IFC Center?

No. IFC Center is an independent cinema, with no affiliation to AMC Theatres or Regal Cinemas.

Do you sell gift cards or certificates?

No, but we do sell IFC Center Gift Memberships. More information can be found at www.ifccenter.com/membership/.

Can I rent the theater out for a private event?

Yes, our theaters are available for rent. For details on event hosting and to submit an event hosting request form, click here.

Is there parking at your location?

IFC Center does not have a parking lot, but there are a number of parking garages close to the theater as well as street parking.

Is IFC Center handicap-accessible?

Yes, all five of IFC Center’s theaters are handicap-accessible. Accessible seating can be purchased online.

Does IFC Center have assistive-listening devices?

Yes, we offer assistive-listening devices for all of our theaters. Inquire with theater staff in the lobby of IFC Center when you arrive.

 

TICKETS

How do I log into my user profile on IFC Center (to review my information, view my tickets, etc.)?

Click here to log in.

When do tickets go on sale for upcoming films? And how do I buy tickets?

Typically showtimes are available and tickets go on sale at 6pm the Monday prior to the film’s opening. Our tickets are available for purchase online via the showtimes links on our website, in person at our box office and at the kiosk in the IFC Center lobby. Tickets for all films usually go on sale Monday for that Friday through the following Thursday.

What time does the box office open?

The box office opens 15 minutes prior to the first scheduled show of the day; the box office closes 20 minutes after the start of the last show of the evening.

Do I need an IFC Center account to make a purchase or stream online films?

Yes, you need an IFC Center user account – click here to sign up. If you have purchased tickets online to any events or films at DOC NYC or IFC Center, you should already have an account. You can sign in with your IFC Center member number or your email address.

If you have forgotten your password, please follow the prompt to reset it or click here.

We do not offer a guest check-out option.

I can’t find or have not received my confirmation email – what should I do?

Confirmation emails are sent automatically once your purchase is complete. If you do not receive your email within a few minutes of completion, check your Spam and Junk Mail folders. The email will be from info@ifccenter.com, subject starting with “IFC Center Order Confirmation.”

If you still cannot find the email, stream by going to the event page and press the “Stream” button. You must be logged in to view the film.

Will there be Q&As for films? Will I need a ticket to access Q&As?

Q&A information will be listed on individual film pages. For streaming films, your film ticket will allow you to watch the Q&A via the same “Stream” link in your confirmation email–just stay tuned following the film’s end credits. Q&As can only be viewed by ticketholders, for both in-person and streaming films.

Can I forward tickets for an online screening?

Streaming tickets cannot be forwarded or transferred to another user to access; streaming ticket purchases and ticket pack redemptions are only valid for the user account the ticket is associated with.

What is your refund policy?

All ticket sales are non-refundable and non-transferable.

Do you have any discounts for online screenings?

We are not currently offering discounts on tickets for online screenings except to IFC Center members. Details can be found at www.ifccenter.com/membership/.

Do you have any discounts for regular screenings?

Yes, we offer a discounted rate ticket for seniors (62 & over), children (12 & under), patrons with the MTA reduced-fare MetroCard for people with disabilities, and active military with valid ID. Patrons with the MTA reduced-fare MetroCard for people with disabilities are eligible to purchase a Senior membership. We do not have any regular, discounted ticket prices available for students, but we do offer a discounted student membership. Details can be found at www.ifccenter.com/membership/.

Additionally, matinee discounting in available for shows on Mon-Fri from 10am-5pm and Sat-Sun from 10am-12pm.

Only eTicketing is available as a delivery option – what do I do if I do not have a printer at home or a smart phone?

Please visit our Box Office upon arrival to request a printed ticket if you are unable to use or access your eTickets.

MEMBERSHIP

Where can I purchase an IFC Center membership?

Click here to purchase an IFC Center membership.

There is nowhere on the ticket purchase page to enter in my 4-digit member number – help!

The four-digit code on the back of an older IFC Center membership card no longer works with our current ticketing system. You can reach out to ifccmember@ifccenter.com to request your current member number – you will need to create a new user profile online, using your new member number, to access your member benefits with the current system. Your member benefits will be tied to your user profile, so you will not need to enter a member number every time you purchase tickets.

I am renewing my IFC Center membership. Will I be getting a new card, or do I keep my old one?

You’ll receive a new IFC Center membership card when you renew if you have an IFC Center card with an old 4-digit code; if you have a newer member card, your card and member number will be valid as long as your membership is active. Please recycle your old card (with the 4-digit code at the bottom of the card) once your new card is received.

Are member discounts available for online merchandise?

Yes! Members enjoy 20% off merchandise – check out our current selection of online merchandise here.

Are member discounts available for online screenings?

Yes! Members enjoy special discounted pricing on select online screening tickets.

How many member-priced tickets am I allowed to buy per screening?

This all depends on the level of membership you have purchased. Student, Senior, Cineaste and Auteur members are allowed one discounted, member-priced ticket per screening. Cineaste Plus One and Auteur Plus One members can purchase up to two member-priced tickets per screening. Mogul members receive complimentary tickets for themselves and a guest to screenings.

Do Mogul-level members get free tickets to online screenings?

Unfortunately, we’re unable to provide Mogul members with free access to stream films.

I’m a member, but I don’t see the member ticket option on the purchase page.

To access your member benefits, please log in to your account by clicking here. The system will automatically offer you member-priced tickets. Not seeing member tickets after logging in, or active member benefits on your profile? Please reach out to ifccmember@ifccenter.com for assistance.

I lost my membership card. How do I get a new one?

Contact ifccmember@ifccenter.com.

MERCHANDISE

Does IFC Center sell any of its merchandise online?

Yes! We are currently selling some of our favorite items online, including Cinemetal & Girls on Tops shirts, Director Totes and IFC Center apparel! Click here for more details.

How long will it take for my order to be processed?

It will take approximately 3 business days for us to package and ship your order. A member of our team will be in touch with shipping information when it is available.

I have an issue with my order – what should I do?

Please reach out to us at info@ifccenter.com for assistance.

Can I pick up my purchase in person at IFC Center?

Unfortunately, we are not able to arrange for in-person pick ups at this time.